Refund & Cancellation Policy
Last updated: September 23, 2026
How cancellations, recurring services, completed work, and refunds are handled by Erify Media.
General policy
This Refund & Cancellation Policy applies to Erify Media services unless a signed proposal, order, invoice, or other written agreement states different terms for a particular service.
Recurring services
For recurring Local SEO or Google Business Profile management, a client may request cancellation by emailing contact@erifymedia.com. Unless the applicable service agreement states otherwise, cancellation takes effect at the end of the current paid service period and stops renewal for the following period.
Work already performed
Fees for work already performed, completed deliverables, completed audits, consultations, setup work, or other services already supplied are generally non-refundable, except where a refund is required by applicable law or expressly agreed in writing.
Unused prepaid services
If a client has prepaid for services that have not yet been performed, any refund or credit will be handled according to the applicable proposal or service agreement. If no specific term exists, Erify Media may review the request based on the work already completed, third-party costs already incurred, and the remaining prepaid scope.
Failed or disputed payments
If a payment is reversed, disputed, or fails, Erify Media may pause services until the payment issue is resolved. Clients remain responsible for valid charges incurred before cancellation or suspension.
Google Business Profile access after cancellation
When a client ends Google Business Profile management, Erify Media will cooperate in removing its access and returning management control in accordance with Google’s third-party policies. Google requires third-party providers to give clients a quick and easy way to discontinue service and regain exclusive control within 7 business days of notice. See Google’s policy.
How to request a refund
Email contact@erifymedia.com with your business name, the relevant invoice or transaction details, and the reason for the request. We will review the request and respond within a reasonable period.
Changes
We may update this policy when our services or billing arrangements change. The version posted on this page will show the latest update date.